This Privacy Policy ("Policy") describes how Raydon AI ("we," "us," or "our") collects, stores, uses, and may disclose your information when you use our services, including our website at https://raydon.ai (the "Website") and our AI-powered tools (collectively, the "Service"). It also explains your rights and the protections available to you.
By accessing or using our Service, you agree to the collection and processing of your personal data as described in this Policy. If you have questions, contact us at support@raydon.ai.
1. Definitions
For clarity throughout this Policy, the following terms have specific meanings:
- "Account" — a unique account you create to access the Service.
- "Cookies" — small data files placed on your device by our Website that help us track activity and preferences.
- "Device" — any internet-capable device you use to access the Service (computer, phone, tablet, etc.).
- "Personal Data" — any information that identifies or could reasonably identify you as an individual.
- "Service" — Raydon AI's AI-powered products and features, including image generation, AI automation, image analysis, and related tools available via the Website.
- "Usage Data" — data automatically generated from your use of the Service, such as session duration, pages visited, and interaction logs.
- "You" — the individual, company, or legal entity accessing or using the Service.
2. Information We Collect
2.1 Personal Data You Provide
When you register, purchase, or engage with the Service, we may collect:
- Full name and email address
- Payment and billing information (processed securely via our payment provider — we do not store raw card details)
- Account login credentials
- Social media profile details (if you connect a social account)
- Any content or files you upload to the Service (e.g., images you submit for AI processing)
2.2 Data Collected Automatically
When you visit or use the Service, we automatically collect:
- Usage Data (pages viewed, time spent, clicks, referral URLs)
- Device and browser information (type, OS, language, screen resolution)
- IP address and approximate geographic location
- Log data and error reports
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to operate and improve the Service. These may include:
- Session cookies — essential for keeping you logged in
- Analytics cookies — to understand how the Service is used
- Preference cookies — to remember your settings
You can control cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.
2.4 Third-Party Login
If you choose to sign in using a third-party provider (e.g., Google), we receive basic profile information such as your name, email address, and profile picture as permitted by your account settings with that provider. We do not receive your third-party passwords.
2.5 User-Uploaded Content
When you upload images or other files to use with our AI tools, those files are processed to deliver the Service. We do not use your uploaded content to train our AI models without your explicit consent. Uploaded files are retained only as long as needed to complete your request, unless you save them to your account.
3. How We Use Your Information
We use the data we collect for the following purposes:
- To provide, maintain, and improve the Service
- To process payments and manage your subscription or account
- To authenticate your identity and prevent fraud
- To send you transactional communications (receipts, account alerts, password resets)
- To send you product updates, offers, or promotions (you may opt out at any time)
- To analyse usage trends and improve our AI features and user experience
- To comply with legal obligations and enforce our Terms of Service
- To respond to your support requests and enquiries
4. Legal Basis for Processing (GDPR / UK GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your Personal Data under the following legal bases:
- Contract performance — processing necessary to deliver the Service you have subscribed to
- Legitimate interests — analytics, fraud prevention, and improving the Service
- Legal obligation — compliance with applicable laws and regulations
- Consent — for marketing communications and optional data uses (you may withdraw consent at any time)
5. Data Retention
We retain Personal Data only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting, or reporting obligations. Specifically:
- Account data is retained for the duration of your account and for a reasonable period thereafter
- Usage Data is generally retained for shorter periods, except where required for security or legal compliance
- Uploaded files are deleted after processing unless you explicitly save them
- Payment records are retained as required by financial and tax laws
When data is no longer needed, we securely delete or anonymise it.
6. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence, including in the United States and other jurisdictions where data protection laws may differ from your own.
Where such transfers occur, we implement appropriate safeguards, which may include:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by relevant regulators
- Other legally recognised transfer mechanisms
By using the Service, you acknowledge and agree to these transfers in accordance with this Policy.
7. Sharing and Disclosure of Your Data
7.1 Service Providers
We share data with trusted third-party vendors who assist us in delivering the Service (e.g., cloud hosting, payment processors, analytics providers). These parties are contractually obligated to use your data only as directed by us and to maintain appropriate security standards.
7.2 Business Transactions
In the event of a merger, acquisition, or sale of all or part of our business, your Personal Data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.
7.3 Legal Requirements
We may disclose your data when we believe disclosure is necessary to:
- Comply with applicable law or respond to valid legal processes (e.g., court orders, government requests)
- Protect the rights, property, or safety of Raydon AI, our users, or the public
- Detect, prevent, or investigate fraud or security incidents
7.4 With Your Consent
We may share data for other purposes with your explicit consent.
8. Payment Data
Payments are processed through third-party payment providers (such as Stripe). We do not store your full payment card details on our servers. Your payment provider's privacy policy governs how they handle your billing information. We retain transaction records (amounts, dates, identifiers) for accounting and fraud-prevention purposes.
9. Security of Your Personal Data
We implement industry-standard technical and organisational measures to protect your Personal Data against unauthorised access, loss, or misuse. These include encryption in transit (TLS), access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
10. Your Privacy Rights
Depending on your location, you may have the following rights regarding your Personal Data:
- Access — request a copy of the Personal Data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your Personal Data ('right to be forgotten')
- Restriction — request that we limit the processing of your data in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, you may withdraw it at any time
- California residents (CCPA) — additional rights including the right to know, delete, and opt out of the sale of personal information. We do not sell your personal information.
To exercise any of these rights, contact us at support@raydon.ai. We will respond within the timeframe required by applicable law (typically 30 days). You will not be discriminated against for exercising your privacy rights.
11. Content Restrictions and Acceptable Use
To maintain a safe and responsible platform, the following content is strictly prohibited on Raydon AI:
11.1 General Prohibited Content
- Unlawful content that facilitates illegal activities (fraud, violence, distribution of illicit goods)
- Hateful, discriminatory, or violent content targeting individuals or groups based on protected characteristics
- Explicit sexual content, child exploitation material, or depictions of animal cruelty
- Content that infringes third-party intellectual property rights
- Deliberately false, misleading, or deceptive material
- Content that violates the privacy of others (e.g., non-consensual sharing of personal information)
- Harassment, bullying, threats, or intimidation
- Content that promotes or glorifies self-harm or suicide
- Spam, malware, phishing, or other malicious content
- Impersonation of individuals, organisations, or entities
11.2 Additional AI-Specific Restrictions
- Do not represent AI-generated content as your own without disclosing its AI origin
- Do not input sensitive personal data (e.g., health records, political opinions, financial account numbers) into AI tools
- Do not use our AI tools to generate harmful, offensive, or prohibited content as described above
- Do not attempt to reverse-engineer, extract, or manipulate our AI models
11.3 Enforcement
We reserve the right to remove content that violates these restrictions and to suspend or terminate accounts accordingly. We may report unlawful activity to relevant authorities.
12. Children's Privacy
The Service is not directed at children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data without appropriate consent, please contact us and we will take steps to delete it.
13. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.
14. Opting Out
You have several options to limit how we use your information:
- Marketing emails — click 'unsubscribe' in any marketing email or contact us at support@raydon.ai
- Personalised advertising — contact us at support@raydon.ai to opt out
- Cookies — adjust your browser settings to decline non-essential cookies
- Account deactivation — contact us at support@raydon.ai to request account closure; we will handle your data in accordance with applicable law
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you by posting the updated Policy on this page with a revised Effective Date, and where appropriate, by sending you a direct notification via email or an in-app notice.
We encourage you to review this Policy periodically. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Policy.
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your Personal Data, please contact us:
By accessing or using the Raydon AI Service, you confirm that you have read, understood, and agree to the collection and processing of your personal data as described in this Policy.